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Delivery & Returns.
SweetLegs has partnered with FedEx to offer our customers various shipping options for around the world. When checking out on a SweetLegs website, your available shipping options will be presented once you enter a valid “ship to” address. You can then decide if you want to choose our low-cost flat rate shipping or upgrade to a faster shipping method.
Please note: FedEx does not Ship to PO Boxes. If you use a PO box and select a priority method with FedEx, your order may be handed over to another courier or equivalent shipping method. Shipping times do not include the time it takes for your order to process and be packed in our warehouse! Typically 24-48 hours but during holiday season & sales may take up to 5-7 days. All shipping times are based on business days, ie, orders placed on Friday will not ship until Monday regardless if Priority shipping is selected. Orders placed during large sales or events such as Black Friday / Cyber Monday, Boxing Day etc may take longer to process.
IMPORTANT: Please make sure your area is serviced by your prefered shipping method before choosing it, as not all areas will qualify for Priority service, and therefore your shipping times may vary.
International Orders: ( USA )
$5.00 flat rate shipping - SweetLegs offers a $5 flat rate shipping for our USA customers with tracking which typically arrives within 7-10 business days after processing has been completed.
FedEx International Economy – Delivery by second business day by 4:30 p.m. to businesses and by 8 p.m. to residences in the U.S.
FedEx International Priority – Delivery by 10:30 a.m. next business day to the U.S.
IMPORTANT: Orders under $800 USD should qualify for duty free going into the USA From Canada ( Read the details ) SweetLegs cannot anticipate additional customs fees and independent carrier charges; these costs will not be reimbursed, should they be incurred. Before placing your order, please contact your local customs office, to find out what types of fees you can expect.
International Orders: ( Beyond North America )
FedEx International Economy – Delivery by second business day by 4:30 p.m. to businesses and by 8 p.m. to residences in the U.S., 2 to 5 business days to most major world markets.
- FedEx International Priority – Delivery by 10:30 a.m. next business day to the U.S., 1 to 3 business days to rest of world.
IMPORTANT: SweetLegs cannot anticipate additional customs fees and independent carrier charges; these costs will not be reimbursed, should they be incurred. Before placing your order, please contact your local customs office, to find out what types of fees you can expect.
Changing or cancelling an order:
To cancel or change your order, please contact our super helpful customer service at email@example.com as soon as possible. Please note that if your order has been shipped you will not be able to cancel your order, but once your order arrives you may return it for a store credit. If you wish to change your order please contact us at firstname.lastname@example.org. Unfortunately our system doesn’t allow us to modify orders that are processing, therefore we will need to cancel and refund your original order and you will be required to make a new one.
Missed deliveries:If nobody is at the address when FedEx makes the delivery, a note is left in the mailbox and the package is taken to the depot. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the notification note in your mailbox, contact your shipping provider to arrange another delivery address, time, or tell them the package can be left in your backyard etc. All orders over $100 may require a signature release to prevent theft. You can sign at the door or enrol in the FedEx Signature Release program.
You can have your package delivered to your work address if this is more convenient for you. This should MUST be included as Delivery Address at the time of checkout.
OUR RETURN POLICYWe want you to love your SweetLegs, but in the event that you don’t, we’re happy to help!
All returns and exchanges, including manufacturer's defects, must be facilitated within 30 days of purchase. All SweetLegs must be unwashed and unworn with tags attached with the exception of defective SweetLegs; we will accept SweetLegs for exchange that have been washed and worn within 30 days if they are deemed to be a manufacturer’s defect.
Under the following conditions, you are eligible to return your SweetLegs back to us for a SweetLegs.ca store credit, and we will pay your shipping by issuing you a prepaid shipping label:
- We processed your order incorrectly
- You received pre-damaged SweetLegs or your SweetLegs are defective
If you are unhappy about the fit, print, or color, you may return your unwashed, unaltered, and unworn SweetLegs with tags still attached to us for a SweetLegs.ca store credit, however shipping will be your responsibility.
SweetLegs does not offer refunds under any circumstances. Any items sent back to us with customer damage, without documentation, and/or without tags (where applicable) will not receive a credit.
HOW TO RETURN:Please email us at email@example.com with a full description of the issue, your order number and photos of any defects or issues you may have. Once we have determined you are eligible for a return or exchange we will issue you an RMA number and send you a prepaid return label to your email. ONLY manufacturer’s defects are eligible for a prepaid return label.
Shipping costs for EXCHANGES due to print preference or to change size is the customer’s responsibility. When shipping your EXCHANGE, we recommend choosing a shipping method with tracking when returning your SweetLegs. It can take up to 30 days for us to receive your return. Once we have received the returned products, we will inspect them and process a credit for SweetLegs.ca within 5 business days.