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We're In This Together
We’re taking extra care to ensure we can continue offering the same exceptional service you’ve come to expect from us at SweetLegs. We understand that during these uncertain times you have questions about what decisions we’re making as a company, and as the dynamic and complicated situation with COVID-19 continues to change and evolve, SweetLegs continues to focus on ensuring the health and wellness of both our employees and valued customers.
In an effort to make things easier for you, we’ve compiled all of the facts in one place. On this page, you’ll find answers to your most pressing questions about how SweetLegs is responding to COVID-19.
Is SweetLegs still shipping out orders?
Yes, our priority shipping carrier, FedEx, continues to remain operational. FedEx currently does not forecast any major delays or service interruptions, however, drivers are not requiring signatures on packages and your parcel may be safely left at your doorstep. If you have any questions about your FedEx shipment, please contact FedEx directly at 1-800-GO-FEDEX or email Fedex Customer Service.
For orders shipped with Canada Post (P.O. Box addresses or otherwise), please note that signatures have been suspended for packages and shipping may be delayed. SweetLegs cannot guarantee timelines on shipments sent with Canada Post, so please allow at least 14 business days to receive your package. For inquiries about your Canada Post shipment, please contact Canada Post directly.
How is SweetLegs preventing COVID-19?
From the beginning, we’ve continuously prioritized the health and safety of our people and products, and our enhanced safety measures include regular disinfecting and deep cleaning of all surfaces and rooms in our Distribution Center, plus nightly disinfecting and deep cleaning of our entire warehouse. We are especially thankful for our Distribution Centre team during this time ― their hard work and commitment has been monumental and doesn’t go unnoticed.
All employees are required to take precautionary health measures, including frequent hand washing, social distancing, staying home when sick, and pausing all non-essential work travel. All of our office employees are working from home and self-isolating as per recommendations by the Government of Canada and the Provincial Government of British Columbia.
Are SweetLegs products safe?
While many SweetLegs products are manufactured ethically overseas, our newest arrivals are routinely stored in our secure Distribution Center for a minimum of 30 days before being released to the public. Travel of our product to Canada can also take an additional 2-4 weeks before reaching our Distribution Center, which is cleaned and disinfected every evening for the safety of our employees and our valued customers. Additionally, our Distribution Center employees are practicing social distancing and are taking industry-leading precautions while preparing your orders for shipment.
Are you accepting exchanges?
Yes, SweetLegs continues to accept exchanges for product or store credit at this time, however, we have changed our process slightly in response to COVID-19. If you require an exchange for a defective item or for size or preference, please email us and we will be happy to assist you further.
Is your flagship store in Lake Country open?
SweetLegs has temporarily closed our flagship store in Lake Country until further notice to protect our employees and valued customers. We invite you to continue to order SweetLegs products through the SweetLegs website.
We feel a tremendous amount of empathy for those affected by COVID-19, and like all of you, we’re extremely grateful to our essential frontline workers. At SweetLegs, we’re committed to being both responsive and responsible while navigating the COVID-19 situation with everyone’s safety in mind. Should you have further questions, we invite you to contact us directly. Our customer service team is delighted to assist you Monday through Friday from 7 AM to 3 PM PST, excluding statutory holidays.