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Frequently Asked Questions

SWEETLEGS REWARDS PROGRAM

What is the SweetLegs Rewards Program?

Can I use my points with other promotions and offers?

How do I earn points?

How do I qualify for each program tier?

How can I view my points balance?

How do I redeem my points?

Will I lose points if I cancel or refund an order?

Do my points expire?

Can I earn points purchasing through SweetLegs Independent Distributors or at the SweetLegs Store?

What if points are not showing in my account?

How do I earn points for a product review?

Can I earn points when I purchase a gift card?

Can I review a gift card for points?

YOUR ORDER

Something in my order is damaged!

How do I cancel or change my order?

My order status is ‘Processing’ what does this mean?

My order status is “Completed”. What does this mean?

Can I order wholesale?

BECOME AN INDEPENDENT DISTRIBUTOR

How do I join? Does it cost anything?

How can I sell SweetLegs?

Do you offer Wholesale / Bulk Discounts?

SHIPPING

How long does it take to pack and ship an order?

How much will my shipping be?

Do you ship internationally?

Do you ship to PO Boxes?

Will I have to sign for my package?

Something is missing from my shipment?

I provided a wrong or incomplete shipping address?

I did not pick up my parcel from my shipping provider & they sent it back to you!

My package did not arrive.

How much will it cost to ship to my country?

PAYMENT

Can I combine coupon codes?

How do I pay with a credit card?

What is Shopify Pay?

How do I opt out of Shopify Pay?

Do I have to pay taxes?

Can I use multiple gift cards at once?

STORE

What are your customer service hours?

Do you have a SweetLegs store?

An item I love is out of stock! What can I do?

What is your return/exchange policy?

SWEETLEGS

About SweetLegs

Where are SweetLegs made?

How do I care for my SweetLegs?

What size am I?

What does “Signature” mean?

Are SweetLegs see-through?

SWEETTOPS

About SweetTops

Where are SweetTops made?

How do I wash my SweetTops?

What styles and sizes are available?

What are SweetTops made of?

What are the lengths of SweetTops?

SWEETLEGS ACCESSORIES

What is your return/exchange policy on SweetLegs Accessories?

What are Scrunchies made of?

OUR COMMITMENT TO THE ENVIRONMENT

Are SweetLegs' factories environmentally friendly?

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