SweetLegs Rewards is our exciting rewards program where you earn points that you can redeem for anything on SweetLegs.ca or SweetLegs.com. There are three rewards tiers for customers and an additional four tiers for SweetLegs Independent Distributors, and as you advance to a higher level, you can earn rewards even faster.
Points that are redeemed for store credit can be combined with additional offers for extra savings, however, rewards perks such as free item offers cannot be combined with other coupon codes. For further questions or assistance, please contact us.
You earn points for every dollar you spend on SweetLegs.ca or SweetLegs.com. You must be signed into your account in order to earn points on your purchase. There are three levels in the customer rewards program and as you advance to a higher level, you earn points even faster.
You can view your Points balance by signing into your account on SweetLegs.ca and clicking on the Rewards launcher in the bottom right corner, or clicking the rewards header at the top of the page which will redirect you to the Rewards landing page.
You can redeem your Points for store credit or free items by signing into your account at SweetLegs.ca or SweetLegs.com and clicking on the Rewards program launcher in the bottom right-hand corner. Click All Rewards to view the offers that are available to you based on your points balance.
If you would like to earn points and purchase through a SweetLegs Independent Distributor, please contact your local ID for their unique referral link and use it to complete your purchase through SweetLegs.ca or SweetLegs.com. Currently, in-store purchases do not qualify for SweetLegs Rewards Points.
If you have concerns that a purchase or other action was not properly applied to your SweetLegs Rewards account, you should contact SweetLegs Customer Serviceand provide your order number and the issue(s) you have encountered. This email must be sent within 30 days of making your purchase. We are not responsible for late notifications regarding purchases or actions not being credited to a SweetLegs Rewards account.
You'll receive a confirmation email (between 7 -10 days after placing your order) with a link to submit a product review, and points will be automatically added to your account.
Product review points are awarded as follows:
Text review: 150 Points
Photo review: 250 Points
Video review: 350 Points
Please note: Only products purchased from the SweetLegs website on or after October 15, 2018 that are reviewed within 90 days of purchase may qualify to receive points. For more information, please contact us.
To cancel or change your order, please contact our super helpful customer service at firstname.lastname@example.org as soon as possible. Please note that if your order has been shipped you will not be able to cancel your order, but once your order arrives you may return it for a store credit.
If you wish to change your order please contact us at email@example.com. Unfortunately our system doesn’t allow us to modify orders that are processing, therefore we will need to cancel and refund your original order and you will be required to make a new one. Please note that if your order has been shipped you will not be able to cancel your order, but once your order arrives you may return it for a store credit.
A ‘processing’ order means that we have received your order and payment. We are in the process of lovingly packing your SweetLegs and your order will be shipped soon! Once it is shipped you will receive a notification via email with a tracking number (available on orders of two or more pairs) so you can track your shipment.
‘Completed’ means that we have packaged and shipped your order, YAY! You will receive an email with your tracking information (tracking is available on orders of two or more pairs) and order details. Sometimes our emails will sneak into your spam or junk folders, so if you haven’t received a final shipping notice from us, please check your junk or spam folders. If you still can’t find your confirmation email, no worries! Send us a note to firstname.lastname@example.org and we’ll send you a copy! Easy peasy lemon squeezy! P.S. - Make sure to add email@example.com to your address book so you don’t miss any important updates from us!
SweetLegs reserves wholesale ordering (25 pairs or more per order) exclusively for our Independent Distributors. If you would like access to wholesale pricing, please apply to our program here (USA & Canada only). SweetLegs reserves the right to cancel any customer orders of more than 25 pairs at our discretion.
It’s free to join. Simply create an account on SweetLegs.ca or SweetLegs.com (or sign in if you already have one). Be sure to sign in whenever you make a purchase in order to receive your points! (Sorry, we can’t offer points for purchases made if you check out as a guest.)
Thanks so much for your interest in joining the SweetTeam! SweetLegs does things a little differently and we like to get to know our applicants a bit so that both parties know what they're getting into. SweetLegs is not a multi-level marketing company - we simply provide a great quality and fun product to our Independent Distributors and focus on empowering women while helping them grow THEIR businesses.
We have a simple 3 step application process: The first is a questionnaire, and once we have received yours we will determine if you sound like a good fit based on our internal parameters; then we follow up with step 2, our Interim Contract, and Step 3, our legal agreement and policies and procedures manual. Once all steps have been completed, you can consider yourself part of the Sweetest team around!
Please note: At NO time are you locked into anything with SweetLegs! If at any point during the application process you feel like our Distributor program is not a good fit for you, then we just amicably part ways.
Looking to buy bulk stock at wholesale prices for a retail, kiosk or any other type of commercial business? Unfortunately SweetLegs does not sell to any commercial or retail environments, nor do we offer bulk discounts for business reasons.
That being said, teams, clubs, groups, charities & the like are more than welcome to contact us and we would love to help get you all into SweetLegs!
Most internet orders placed before 7:00 am (pacific time) Monday through Friday will be processed and confirmed within two business days. Orders placed after 7:00 am PST Friday will be processed and confirmed on the following Monday. Please note, orders placed after 7:00 am PST Monday through Friday, may not be processed and confirmed until the following business day. Holidays and weekends are not business days. Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday). Packing times are in addition to shipping times.
Please note that during large volume sale days such as Black Friday, Cyber Monday, or Boxing Day/Week, processing times may increase.
An order confirmation will be provided via email after an order is placed. If you did not receive a confirmation, please email firstname.lastname@example.org!
Large, Oversized, Multi-boxed items may incur additional shipping charges. Additional shipping charges will be added on the shopping cart page automatically. Once the item is in your cart, the shipping charge you see is all you will be required to pay for the selected method of shipping.
Orders are shipped via FedEx International Economy for USA and international customers.
Expected Delivery Dates:
We offer a low cost $5 flat rate shipping to the USA through FedEx International Economy. Please allow 1-3 days for your order to arrive. International orders outside of the USA can view their shipping options and transit times at checkout.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and prices. We offer a low cost $5 flat rate to the USA. For international orders, shipping is calculated at checkout. You may also choose faster shipping methods for an increased cost.
Shipping rates will be calculated based on the weight of the purchased products. To obtain a shipping quote please enter your contact information at the checkout to view your shipping rates.
Large, Oversized, Multi-boxed items may incur additional shipping charges. Additional shipping charges will be added on the shopping cart page automatically. Once the item is in your cart, the shipping charge you see is all you will be required to pay for the selected method of shipping. Also, for international orders there may be duty.
For the security of our customers, all orders over $100 may require a signature release to prevent theft. You can sign at the door or enrol in the FedEx Signature Release program. If you do not want to sign for your package, you may leave a note in your order comments that no signature is required, however, please note that any order that releases a required signature does so at their own risk. SweetLegs is not liable for lost or stolen packages.
Oh no! We want to make sure you receive everything you ordered in a timely manner! Please double check that all of the items in your order have been marked ‘shipped’, as some items may ship separately. Next, please check the tracking numbers included in your shipment confirmation email to see if your order has been delivered. Finally, if you packages have been marked “delivered” with the shipping company but you don’t have them, or you need further assistance, please contact us at email@example.com.
If you have given incorrect or incomplete shipping information, please Contact Us immediately. If your order has not been shipped we can correct the information. If your order has already been shipped there is no way for us or Canada Post/FedEx to make a correction. If Canada Post/FedEx cannot resolve the issue then your order will be shipped back to us and you will be responsible for paying to reship your SweetLegs. SweetLegs will send you a shipping invoice and once your payment is confirmed we will send your package. Please double check to ensure your shipping address is correct before submitting your order.
Our shipping providers will return parcels to us if they are not picked up by the customer within a certain time period. If your parcel is returned to us because you failed to pick it up, you will be responsible for the shipping fees to resend your package. SweetLegs will send you a shipping invoice and once your payment is confirmed we will send your package. If there is a shipping error on our behalf we will happily resend your package at our expense.
Please double check to ensure your shipping address and shipment choice is correct before submitting your order.Please note that unclaimed packages will be placed back into inventory after 4 months.
If your package is missing, it is possible that the shipping address you provided may be incorrect and your parcel may have been returned to SweetLegs. Should this happen we will try and connect with you to confirm your shipping information or obtain a new shipping address. It is very rare for a package to go missing without explanation, and if this is the case, we will do our best to assist you in opening an investigation with your chosen shipping provider. Please note that we do not guarantee shipping times. Please Contact Us if your parcel has not arrived within 3 business days of the time suggested on your chosen shipping method.
It’s easy to calculate your shipping cost. Once you have an item in your cart, proceed through the checkout process where your shipping will be automatically calculated for you based on your location. These shipping rates are based on the carriers’ standard fees and the total weight of the item(s) in your order.
USA orders are shipped via FedEx International Economy for a $5 flat rate.
Shopify Pay is an accelerated checkout that lets you save your credit card and your shipping and billing information so you can complete your transaction faster the next time you are directed to the SweetLegs.com checkout. This can save you time when you check out, especially if you've already opted in to Shopify Pay on any Shopify store.
To opt-in to Shopify Pay, when checking out, after you've entered your shipping, billing, and credit card information, click the box that says "Save my information for a faster checkout" and enter your mobile phone number.
The next time you check out, you will be immediately taken to the order review page. When you click Authorize purchase, you will receive a unique 6-digit code in a text message. Then, you'll be prompted to enter the code on the checkout page. After you enter the code, the order is processed.
If you return to SweetLegs.com using the same device, you can check out without using anSMS confirmation. During checkout, you will be redirected to Shopify Pay to verify your information before returning to checkout to complete the purchase.
After you opt in to Shopify Pay and complete theSMSverification, you can use your saved information on any Shopify checkout that has the feature enabled. You will not need to verify yourself again.
All taxes are calculated according to the rates for your specific Province, State & or Country . Rates are calculated on the “ship to address.” International customers outside North America may be subject to taxes and import duties from their home country.
SweetLegs accepts up to three (3) gift cards per transaction. If you have more than 3 gift cards you would like to use on a purchase, please contact us and include your gift card numbers so we may combine your multiple gift cards into one gift card.
Our friendly customer service team is happy to assist you from Monday to Friday, 7:00 AM PST to 3:00 PM PST. Customer service inquires submitted outside of our business hours, including weekends and statutory holidays, will be answered the following business day.
Yes! SweetLegs is proud to offer one official retail location in the heart of Lake Country, British Columbia. The SweetLegs store is located at #104, 9950 main street, Lake Country, BC, next to the RBC Royal Bank, Shoppers Drug Mart and Capri Insurance.
Current fall business hours: Monday: 10 AM to 5 PM Tuesday: 10 AM to 5 PM Wednesday: 10 AM to 5 PM Thursday: 10 AM to 8 PM Friday: 10 AM to 5 PM Saturday: 10 AM to 6 PM Sunday: CLOSED
Most of our SweetLegs prints are limited quantity and are not restocked, so if you see something you like that’s in stock, be sure to grab it before it’s gone! If your selection is out of stock, reach out to your local Independent Distributor to see if they are carrying your wish list. Find your local Independent Distributor here!
We want you to love your SweetLegs, but in the event that you don’t, we’re happy to help!
All returns and exchanges, including manufacturer's defects, must be facilitated within 30 days of purchase. All SweetLegs must be unwashed and unworn with tags attached with the exception of defective SweetLegs; we will accept SweetLegs for exchange that have been washed and worn within 30 days if they are deemed to be a manufacturer’s defect.
Under the following conditions, you are eligible to return your SweetLegs back to us for a SweetLegs.ca store credit, and we will pay your shipping by issuing you a prepaid shipping label: - We processed your order incorrectly - You received pre-damaged SweetLegs or your SweetLegs are defective
If you are unhappy about the fit, print, or color, you may return your unwashed, unaltered, and unworn SweetLegs with tags still attached to us for a SweetLegs.ca store credit, however shipping will be your responsibility. SweetLegs does not offer refunds under any circumstances. Any items sent back to us with customer damage, without documentation, and/or without tags (where applicable) will not receive a credit.
HOW TO RETURN: Please email us at firstname.lastname@example.org with a full description of the issue, your order number and photos of any defects or issues you may have. Once we have determined you are eligible for a return or exchange we will issue you an RMA number and send you a prepaid return label to your email. ONLY manufacturer’s defects are eligible for a prepaid return label.
Shipping costs for EXCHANGES due to print preference or to change size is the customer’s responsibility. When shipping your EXCHANGE, we recommend choosing a shipping method with tracking when returning your SweetLegs. It can take up to 30 days for us to receive your return. Once we have received the returned products, we will inspect them and process a credit for SweetLegs.ca within 5 business days.
SweetLegs is the first Canadian leggings company to have our own in-house designed Signature Line – available in 4 adult and 3 children’s sizes to fit most, with dozens of unique and beautiful prints. SweetLegs have a four-way stretch and a kitten-soft finish which makes them adored by individuals of all ages and genders. With an exciting lineup of new exclusive prints released every month, you’ll never have a boring wardrobe.
SweetLegs is not just a clothing brand; we are an empowered social movement working towards building people up by creating job opportunities for families. With over 350 Independent Distributors and a talented design and support team across Canada, SweetLegs is proud to share and live our inclusive body positive message: Self Confidence is the Best Outfit, Rock it & Own it! At SweetLegs we truly believe that beauty is not a one-size fits all equation. We are a fun and outgoing company who loves giving back to our customers and local community, so make sure to watch our Facebook Page and Instagram account for draws, giveaways, coupon codes, and all sorts of super sweet stuff! Check out our SweetLegs Community for style tips, customer features, and lifestyle articles - and don’t forget, we’re on Pinterest and Twitter too!
SweetLegs are designed in Canada by our AMAZING design team, and manufactured overseas in China - currently the only location with the equipment necessary to create our magical kitten-soft poly-spandex blend. All SweetLegs manufacturing facilities are toured yearly by our compliance team and all employees work in a safe, ethical environment and are paid living wages.
SweetLegs are the mother of all pants, seriously. SweetLegs is proud to carry four adult sizes and three children’s sizes to fit most.
Petite: designed for sizes 00 -6, up to 6' tall (25” inseam)
One: designed for sizes 6 -14, up to 6’ tall (26” inseam)
Plus: designed for sizes 14 -22, up to 6’2” tall (27” inseam)
Plus2: designed for sizes 22-28, up to 6'2" tall (27" inseam)
Small: designed for ages 2 -4 (13” inseam)
Medium: designed for ages 5 -8 (18” inseam)
Large: designed for ages 9 -12 (23” inseam)
Due to the bidirectional stretch of our magical SweetLegs fabric, our adult sizes have a maximum inseam capacity ranging from 34 -36 inches. Wowza! Psst! A lot of smaller ladies LOVE the fit of our kids large ;) We recommend that you select your SweetLegs based on your pant size rather than your height has the length will naturally adjust to fit your body. Please keep in mind that there may be minor discrepancies as our leggings are all hand-made, but we try to remain as consistent as possible.
SweetLegs is proud to design and manufacture all of our leggings. Our Signature SweetLegs come in three sizes that fit most adults and three sizes to fit most children, and these sizes are exclusive to SweetLegs. They feature the SweetLegs insignia on the ankle and a SweetLegs tag inside on the back so you know they’re genuine SweetLegs! All Signature prints are only sold through SweetLegs.ca or with a certified local Independent Distributor or authorized retailer.
SweetLegs makes every effort to ensure our leggings are opaque as possible, however, due to the blend of our fabric, extreme contrasting undergarments or leg tattoos may be visible with some of our designs. If you are unhappy with your SweetLegs, please keep all tags intact and contact our friendly customer service at email@example.com within 30 days of your package arriving at your home.
SweetLegs are designed in Canada by our amazing design team and are manufactured in China. Just like our SweetLegs, our International Production Team and our SweetTops factory perform regular audits with a particular focus on social, legal, and ethical compliance.
SweetTops are made from a blend of rayon, polyester, and spandex. Rayon gives the fabric a luxuriously soft hand feel, polyester adds strength to the garment, and spandex allows it to keep its shape. We recommend you hand wash all SweetTops in cold water and hang them to dry to keep them looking new! Make sure to wash SweetTops with similar fabrics, and remember that abrasive pieces worn or washed with any garment may encourage rubbing of the fabric.
SweetTops are created from a signature fabric made from a luxuriously soft blend of rayon, polyester, and spandex. This combination results in a durable garment that drapes beautifully and breathes naturally.
The SweetTops fabric content is: 65% rayon, 30% poly & 5% spandex.
All SweetLegs Accessories including Day Books, Jewelry, Scrunchies, and Notebooks are final sale. Should you receive a damaged or defective pair upon arrival, please immediately contact our friendly customer service at firstname.lastname@example.org and we will assist you with obtaining a replacement.
All SweetLegs Scrunchies are made from the remenants of fabric from the SweetLegs manufacturing process as part of our ongoing commitment to reducing waste, so they're just as soft as our Signature leggings and gentle on your hair.
SweetLegs' factories are proud to follow a responsible manufacturing initiative to reduce waste during fabric production. First, our signature fabric is carefully knitted and quality checked. Water and dye are then mixed together to colour the fabric which produces resultant waste. Historically this sediment used to be released into the local river or lake, which can be damaging to local ecosystems. Our fabric mills use a government certified Environmental Management System which does not permit the expulsion of waste products and requires all waste products be treated and recycled. As part of the wastewater treatment, this waste is separated into water and solid sediment. The water is then treated and stays in the factory to be reused for future dye projects, and the solid sediment is dried and pressed into a bricks suitable for construction projects.
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