Frequently Asked Questions

SweetLegs Rewards Program

What is the SweetLegs Rewards Program?

How do I join? Does it cost anything?

Can I use my points with other promotions and offers?

How do I earn points?

How do I qualify for each program tier?

How can I view my points balance?

How do I redeem my points?

Will I lose points if I cancel or refund an order?

Do my points expire?

Can I earn points purchasing through SweetLegs Independent Distributors or at the SweetLegs Store?

What if points are not showing in my account?

How do I write a review or upload a photo / video?


Something in my order is damaged!

How do I cancel or change my order?

My order status is ‘Processing’ what does this mean?

My order status is “Completed”. What does this mean?


How can I sell SweetLegs?

Do you offer Wholesale / Bulk Discounts?


How long does it take to pack and ship an order?

How much will my shipping be?

Do you ship internationally?

Do you ship to PO Boxes?

Will I have to sign for my package?

Something is missing from my shipment?

I provided a wrong or incomplete shipping address?

I did not pick up my parcel from my shipping provider & they sent it back to you!

My package did not arrive.

How much will it cost to ship to my country?


Can I combine coupon codes?

How do I pay with a credit card?

Do I have to pay taxes?


What are your customer service hours?

Do you have a SweetLegs store?

An item I love is out of stock! What can I do?

What is your return/exchange policy?

The SweetLegs Difference (2)

Why Buy SweetLegs?

What does “Signature” mean?

The SweetLegs Difference (3)

Where are SweetLegs made?

How do I care for my SweetLegs?

What size am I?