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Frequently Asked Questions

SweetLegs Rewards Program

What is the SweetLegs Rewards Program?

How do I join? Does it cost anything?

Can I use my points with other promotions and offers?

How do I earn points?

How do I qualify for each program tier?

How can I view my points balance?

How do I redeem my points?

Will I lose points if I cancel or refund an order?

Do my points expire?

Can I earn points purchasing through SweetLegs Independent Distributors or at the SweetLegs Store?

What if points are not showing in my account?

How do I write a review or upload a photo / video?

YOUR ORDER (4)

Something in my order is damaged!

How do I cancel or change my order?

My order status is ‘Processing’ what does this mean?

My order status is “Completed”. What does this mean?

BECOME A RETAILER (2)

How can I sell SweetLegs?

Do you offer Wholesale / Bulk Discounts?

SHIPPING (11)

How long does it take to pack and ship an order?

How much will my shipping be?

Do you ship internationally?

Do you ship to PO Boxes?

Will I have to sign for my package?

Something is missing from my shipment?

I provided a wrong or incomplete shipping address?

I did not pick up my parcel from my shipping provider & they sent it back to you!

My package did not arrive.

How much will it cost to ship to my country?

PAYMENT (3)

Can I combine coupon codes?

How do I pay with a credit card?

Do I have to pay taxes?

STORE (4)

What are your customer service hours?

Do you have a SweetLegs store?

An item I love is out of stock! What can I do?

What is your return/exchange policy?

The SweetLegs Difference (2)

Why Buy SweetLegs?

What does “Signature” mean?

The SweetLegs Difference (3)

Where are SweetLegs made?

How do I care for my SweetLegs?

What size am I?

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